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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carson Lewis

Carson Lewis

March 16, 2025

5  out of  5
rating by Carson Lewis
"Andrew Swink and team at Jay Jackson State Farm always go above and beyond to do the best job possible! Making things easy for there clients is what they do!"
We responded:
"Thank you, Carson, for sharing your positive experience with Andrew Swink and the team at Jay Jackson State Farm. It's wonderful to hear that they consistently go above and beyond to make things easy for clients. Your feedback is greatly appreciated and will be shared with the team."
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Araceli Hoffpauir

March 14, 2025

5  out of  5
rating by Araceli Hoffpauir
"Sergio was very knowledgeable but most of all helpful. He was able to answer all my questions and responded promptly. He made it easy! Thanks Sergio"
We responded:
"Thank you for sharing your experience with Sergio. It's wonderful to hear that he was knowledgeable and helpful in answering all your questions promptly. We're glad he made the process easy for you. Your feedback is greatly appreciated."
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Erika Garcia

March 13, 2025

5  out of  5
rating by Erika Garcia
"This place is incredibly friendly and welcoming. Sergio was an excellent guide, explaining my insurance in a clear and concise manner. I highly recommend working with them!"
We responded:
"Thank you, Erika, for sharing your wonderful experience with us. It's great to hear that you found our team friendly and welcoming. We're glad Sergio could assist you clearly and concisely with your insurance needs. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service."
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Amanda Lewis

March 1, 2025

5  out of  5
rating by Amanda Lewis
"Andrew Swink was very knowledgeable when going over my policies with me. Everyone is always so kind and helpful there! I would definitely recommend them to anyone!"
We responded:
"Thank you, Amanda, for sharing your positive experience with us. It's wonderful to hear that Andrew was able to assist you with your policies and that our team made you feel welcome and supported. Your recommendation means a lot to us, and we're grateful for your trust in our services. If you ever need further assistance, we're here to help."
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Tamara May

February 25, 2025

5  out of  5
rating by Tamara May
"Andrew and Sergio are always on the ball when we need information on our current policies or new policies. They are always courteous and prompt in getting back to me as well. We’ve been very pleased with their service! Thanks guys!!"
We responded:
"Thank you, Tamara, for sharing your positive experience with Andrew and Sergio. It's wonderful to hear that they have been prompt and courteous in assisting you with your insurance needs. Your satisfaction is important to us, and we're glad to know that you are pleased with the service provided. Your feedback is greatly appreciated!"
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Wendy Dalton

February 25, 2025

5  out of  5
rating by Wendy Dalton
"5 Stars! The Jay Jackson group is absolutely fantastic! Andrew and Brenda are always quick to respond, super helpful, and go above and beyond to make sure we’re taken care of. It’s such a relief knowing we have someone we can trust for all our insurance needs. Highly recommend!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Andrew and Brenda have been able to provide you with the quick and helpful service you deserve. It's great to know you feel confident and secure with us handling your insurance needs. Your recommendation means a lot to us, and we're grateful for your trust and support."
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Jan Bellefeuille

February 18, 2025

5  out of  5
rating by Jan Bellefeuille
"Karen Raimondo gives outstanding customer service…swift, efficient, knowledgeable, pleasant. Could not ask for more!"
We responded:
"Thank you, Jan, for sharing your positive experience with Karen Raimondo. It's wonderful to hear that her service was swift, efficient, knowledgeable, and pleasant. We truly appreciate your feedback and are glad to know that you are satisfied with the service provided. Your support means a lot to us."
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Travis Hartsfield

January 6, 2025

5  out of  5
rating by Travis Hartsfield
"I began the heavy task of shopping insurance policies after my current policy went up almost $100 for seemingly no reason. After dozens of robot calls, it was relieving to answer the phone to an actual human being. Andrew walked me through all the coverages and catered to exactly what I was wanting to accomplish. In a world of uncertainty, it’s nice to know there’s still companies out there that care about the customer. Thanks again guys!"
We responded:
"Thank you, Travis, for sharing your experience with us! It's fantastic to hear that Andrew was able to assist you so effectively and provide the personal touch you were looking for. We strive to make every interaction as helpful and human as possible, especially in a world where automated calls can be overwhelming. Your feedback is greatly appreciated and reinforces our commitment to putting customers first. If you need any further assistance or have questions, feel free to reach out anytime."
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Thiago Pinto

December 31, 2024

5  out of  5
rating by Thiago Pinto
"Very good service! Andrew has been very helpful and responsive to all of our needs."
We responded:
"Thank you, Thiago Pinto, for sharing your feedback! It's fantastic to hear that Andrew has been helpful and responsive to your needs. Your satisfaction is important, and we're glad to know you had a positive experience with our service."
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Beatrice Barco

December 30, 2024

5  out of  5
rating by Beatrice Barco
"Brenda has been very helpful."
We responded:
"Thank you, Beatrice, for sharing your feedback! It's wonderful to hear that Brenda has been very helpful. We appreciate your rating and are delighted to know you had a positive experience. Your feedback means a lot to us!"
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Randy Willhite

December 30, 2024

5  out of  5
rating by Randy Willhite
"I had the pleasure of meeting the staff at Jay Jackson’s office and had a great experience. Great bunch of people!"
We responded:
"Thank you, Randy! It's wonderful to hear about your positive experience with the team at Jay Jackson’s office. Your feedback is greatly appreciated and will be shared with the staff. Looking forward to serving you again!"
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Kendall Jackson

December 30, 2024

5  out of  5
rating by Kendall Jackson
"I recently purchased a house and Andrew Swink made the process so easy and smooth. He was extremely responsive and helped me every step of the way."
We responded:
"Thank you for the wonderful 5 star review, Kendall! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are here to help protect you and bring you peace of mind!"
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Brianna Temple

December 26, 2024

5  out of  5
rating by Brianna Temple
"Great customer service, Amy is very attentive and sweet!"
We responded:
"Thank you, Brianna, for sharing your positive experience! It's wonderful to hear that Amy provided attentive and sweet service. Your feedback is greatly appreciated and will be shared with Amy and the team. Looking forward to continuing to meet your expectations!"
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Elena Duran

November 26, 2024

5  out of  5
rating by Elena Duran
"Very helpful!!! Fast service and explanation. Thank you Karen Raimondi..."
We responded:
"Thank you so much for your kind words, Elena! It's fantastic to hear that Karen provided you with fast service and clear explanations. We appreciate your feedback and look forward to continuing to assist you!"
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Carley Shaw

November 22, 2024

5  out of  5
rating by Carley Shaw
"I've been working with Andrew for my insurance needs, and I couldn't be happier. He is professional, knowledgeable, and always takes the time to explain things clearly. Andrew ensures I have the right coverage at the best price! I highly recommend Andrew for anyone looking for reliable and personal service!"
We responded:
"Thank you so much for sharing your positive experience with Andrew! It's fantastic to hear that he has been able to provide you with professional, knowledgeable, and clear service. Ensuring you have the right coverage at a great price is always a top priority."
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Margarita Meza

November 21, 2024

5  out of  5
rating by Margarita Meza
"We have been with State Farm since Sergio began who’s career there. Anytime I have needed him whether it was a claim I needed help with so just a simple question, he has always taken the time to take care of us. Thank you Sergio for all you do."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Sergio has been able to assist you with both claims and questions. Your kind words mean a lot to us, and we're grateful for your continued trust in our agency."
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Tiffany Silva

November 21, 2024

5  out of  5
rating by Tiffany Silva
"Amazing staff at both offices, Lufkin and Jacksonville. Always helpful as well as affordable insurance!! 🤗"
We responded:
"Thank you so much for your kind words, Tiffany! It's wonderful to hear that you find our staff in both Lufkin and Jacksonville helpful and our insurance affordable."
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Monica Bunch

November 21, 2024

5  out of  5
rating by Monica Bunch
"One phone call is all it takes for Sergio Hernandez to help me with all my questions and concerns about insurance. He has always been very attentive, helpful and friendly. State Farm definitely has a great employee on hand! Thank you Sergio for all you do!"
We responded:
"Thank you so much for sharing your experience, Monica! It's fantastic to hear that Sergio has been attentive, helpful, and friendly in addressing all your questions and concerns. Your kind words mean a lot to us, and we're delighted to have Sergio on our team. Thank you for choosing State Farm!"
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Abby Hernandez

November 21, 2024

5  out of  5
rating by Abby Hernandez
"Sergio made our process of getting house insurance as first time house owners a breeze! Highly recommend! ❤️"
We responded:
"Thank you so much for sharing your experience, Abby! It's fantastic to hear that Sergio made the process smooth and easy for you as first-time homeowners."
Profile photo of Tiffany Silva

Tiffany Silva

November 21, 2024

5  out of  5
rating by Tiffany Silva
"Andrew Swink was great to work with; I called him to get a comparable quote and was greeted as a friend and with professionalism. State Farm beat the quotes that I had previously received from other agents and I would strongly recommend State Farm, especially Andrew Swink, to anyone looking for insurance. The entire staff is amazing!!"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Gwen Miller

November 21, 2024

5  out of  5
rating by Gwen Miller
""Great staff with the best customer service."
We responded:
"Thank you so much for your kind words, Gwen! We're delighted to hear that you had a positive experience with our team. Your feedback means a lot to us and motivates us to continue providing excellent service!"
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David Toledo

September 6, 2024

5  out of  5
rating by David Toledo
"Brenda is the GOAT! 🐐!! Amazing receptionist! A+++"
We responded:
"Thank you so much for your kind words about Brenda! We're delighted to hear that she made such a positive impression. Your feedback means a lot to us!"
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Brenda Sanchez

September 6, 2024

5  out of  5
rating by Brenda Sanchez
"Brenda was extremely helpful! Smiling so beautiful as soon as I walked in the door. She explained everything so thoroughly and answered all my questions, making the process extremely easy!!"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Brenda's warm welcome and thorough explanations made your visit so pleasant. We're delighted that she could make the process easy for you!"
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Janna Chancey

September 6, 2024

5  out of  5
rating by Janna Chancey
"After a car accident, Sergio and Andrew were extremely helpful guiding us through the claim process. They assisted with everything from towing to eventually a total loss of the vehicle. They were quick and compassionate and helped to finalize the payment process. Thank you!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Sergio and Andrew were able to assist you through such a challenging time. We're glad they could provide the support you needed, from towing to finalizing the payment process. Your kind words mean a lot to us!"
Profile photo of Bruce Smith

Bruce Smith

August 20, 2024

5  out of  5
rating by Bruce Smith
"Sergio has been very helpful. Great rates and fast communication. Highly recommended!"
We responded:
"Bruce, Thank you very much for the kind review. "